{"_id":"582c7059e4a4920f00ff0068","category":{"_id":"582c7058e4a4920f00ff004a","version":"582c7058e4a4920f00ff0045","__v":0,"project":"56c1e50bce02590d006091c9","sync":{"url":"","isSync":false},"reference":false,"createdAt":"2016-02-15T15:12:43.416Z","from_sync":false,"order":3,"slug":"faqs","title":"FAQs"},"parentDoc":null,"__v":0,"user":"56c1e4bed9e8a90d00f888f3","project":"56c1e50bce02590d006091c9","version":{"_id":"582c7058e4a4920f00ff0045","project":"56c1e50bce02590d006091c9","__v":2,"createdAt":"2016-11-16T14:42:32.468Z","releaseDate":"2016-11-16T14:42:32.468Z","categories":["582c7058e4a4920f00ff0046","582c7058e4a4920f00ff0047","582c7058e4a4920f00ff0048","582c7058e4a4920f00ff0049","582c7058e4a4920f00ff004a","582c7058e4a4920f00ff004b","582c7058e4a4920f00ff004c","582c7058e4a4920f00ff004d","582c7058e4a4920f00ff004e","582c7058e4a4920f00ff004f","582d97124b2536250038b392"],"is_deprecated":false,"is_hidden":false,"is_beta":false,"is_stable":true,"codename":"","version_clean":"3.0.0","version":"3.0"},"updates":[],"next":{"pages":[],"description":""},"createdAt":"2016-02-15T15:12:21.095Z","link_external":false,"link_url":"","githubsync":"","sync_unique":"","hidden":false,"api":{"results":{"codes":[]},"settings":"","auth":"required","params":[],"url":""},"isReference":false,"order":4,"body":"Problem\nRestaurant accepts an order, Just Eat system is unable to communicate with RDS/EPOS (e.g. network error, hardware/component failure).\nRestaurant starts cooking the food, customer believes the order will be delivered, delivery company is not aware of the order.\n\nOut of scope\n2 level confirmation (from restaurant and RDS/EPOS).\n\nSolution\nJUST EAT system will perform up to 4 retries (each attempt 30 seconds apart) and then give up.\nContact Centre Agent will attempt to call through the order to RDS; worst case scenario - both customer and restaurant will be notified of order cancellation.","excerpt":"","slug":"retry-policies-for-bad-responses","type":"basic","title":"Retry policies for bad responses"}

Retry policies for bad responses


Problem Restaurant accepts an order, Just Eat system is unable to communicate with RDS/EPOS (e.g. network error, hardware/component failure). Restaurant starts cooking the food, customer believes the order will be delivered, delivery company is not aware of the order. Out of scope 2 level confirmation (from restaurant and RDS/EPOS). Solution JUST EAT system will perform up to 4 retries (each attempt 30 seconds apart) and then give up. Contact Centre Agent will attempt to call through the order to RDS; worst case scenario - both customer and restaurant will be notified of order cancellation.